Return & Refund Policy

Walkenorixa establishes this Return and Refund Policy to outline the structural parameters governing product rejections, exchanges, and billing processing for our footwear products. Our operations align with the localized statutory frameworks of the Hong Kong Special Administrative Region, including the Sale of Goods Ordinance (Cap. 26) and the Control of Exemption Clauses Ordinance (Cap. 71). We maintain complete corporate transparency to assist our users throughout their structural assessment of our products.

Scope of Geographic Operations

Our business framework executes delivery, support, and inventory returns strictly within the territory of Hong Kong. Walkenorixa does not facilitate international returns or transport logistical pickups beyond this domestic jurisdiction.

The Thirty-Day Observation Framework

In compliance with the Sale of Goods Ordinance regarding the reasonable opportunity to examine items, Walkenorixa provides a 30-day observation window. This structural timeline begins on the specific date the courier network completes delivery to your Hong Kong street address. To remain eligible for an assessment under this framework, the footwear must meet the distinct conditions outlined below depending on the scenario.

Structural Faults and Incorrect Deliveries

Under Section 16 of the Sale of Goods Ordinance, items supplied to consumers must maintain merchantable quality and match their specific product description.

Reporting Procedure

If your package arrives displaying evident physical faults, structural assembly issues, or contains an incorrect shoe size/variant relative to your invoice, notify our team immediately. You must transmit an electronic mail notification to shoes@walkenorixa.com within the 30-day observation window to initiate a return file.

Cost Allocation and Pickup

Once our team verifies the report details, Walkenorixa coordinates a domestic courier to collect the package from your location. This return transport mechanism is organized entirely at our expense. Our platform does not charge restocking fees, administrative operational fees, or transit labels to process your request.

Physical Inspection and Resolution Paths

Upon receipt of the footwear at our specialized facility, our operations team requires a fixed twenty-four-hour period to inspect the physical condition of the item. This inspection confirms whether the structural defect corresponds with the reported issue and ensures the product remains within our regulatory custody. Once completed, we execute one of two resolution steps:

• Product Replacement: If identical inventory is active within our fulfillment center, we will immediately dispatch a new, correct, and unblemished pair to your address at no further cost.
• Full Refund Issuance: If an identical replacement is completely unavailable or the structural damage is determined to be beyond repair, we will proceed with a full billing refund.

Bank Transfer Refund Mechanics

Because Walkenorixa operates strictly under a Cash on Delivery (COD) framework , our electronic databases do not capture, log, or store consumer billing profile details or personal bank accounts.

To process a passed refund, our compliance team will communicate with you directly via electronic mail using shoes@walkenorixa.com to securely obtain your local banking coordinates. Upon receiving your complete details, we will initiate a direct domestic bank transfer for the full original invoice amount.

The processed funds typically require 5 to 6 business days to reflect inside your personal balance sheet. This processing speed depends entirely on your specific banking provider and localized clearing house schedules.

Policy on Change of Mind

In accordance with regular common law contract principles and Hong Kong commercial statutes, businesses are not legally mandated to accept returns if the merchandise functions properly but the consumer alters their personal preference. Walkenorixa does not accept returns, offer exchanges, or issue refunds due to a buyer's change of mind, aesthetic reassessment, or subjective preference shifts post-delivery. We advise all users to verify their foot measurements and style selections completely before completing an order.

Communications and Assistance Channels

For any questions regarding our inspection procedures, return tracking numbers, or banking updates, contact our live desk. Our support staff remains active from 10:00 AM to 5:00 PM Hong Kong Time (HKT), Monday through Friday, excluding public holidays. All official documentation and inquiries must be directed to shoes@walkenorixa.com.