Terms & Conditions

Welcome to Walkenorixa. These Terms and Conditions govern the use of our e-commerce platform and the purchase of our footwear products. By accessing our website and placing an order, you agree to comply with and be bound by these corporate rules. Our operations strictly align with the local regulations of the Hong Kong Special Administrative Region, including the Sale of Goods Ordinance (Cap. 26) and the Control of Exemption Clauses Ordinance (Cap. 71). Please review these conditions thoroughly before executing a transaction.

Territorial Limitation of Operations

Walkenorixa operates exclusively within the geographic boundaries of Hong Kong. We do not accept international orders, nor do we facilitate international shipping or logistical transport outside of Hong Kong. All transactions, distribution paths, and domestic customer communications are structured solely for residents and buyers located within this specific jurisdiction.

Payment Framework and Structure

To establish transparency, Walkenorixa utilizes a Cash on Delivery (COD) payment structure for all footwear sales. We do not collect digital credit transactions, advanced online deposits, or electronic fund transfers during checkout. The full transaction amount specified on your order receipt must be settled in cash at your designated doorstep when the logistics partner arrives. There are no hidden fees, structural administrative penalties, or shipping charges attached to your final invoice. The price displayed at the moment of order confirmation represents the absolute sum required to finalize the acquisition.

Logistical Fulfillment and Delivery Timeline

We manage our distribution paths to ensure predictable delivery intervals. Our standard operational timeline spans two to three business days from the moment of order receipt. This distribution framework is split into two distinct operational phases:

• Fulfillment and Packaging Phase: Our logistics team requires 1 business day to process your invoice, select your correct footwear size, package the item securely, and hand the package over to our domestic logistics courier.
• Transit and Doorstep Transport Phase: Once dispatched, our local courier network requires 1 to 2 business days to transport the item across Hong Kong to your doorstep.

Business days do not include Saturdays, Sundays, or public holidays recognized by the government of Hong Kong.

Protocol for Order Cancellations

Buyers maintain the option to cancel an order without penalty up until the package leaves our storage facility. If you decide to cancel your purchase before dispatch, you must notify our team immediately. However, once an order is dispatched and possession transfers to our third-party logistics provider, the cancellation window closes. In these instances, the transport sequence must proceed to completion, and the package must be received at the doorstep location.

Returns, Product Replacements, and Refund Policy

In compliance with consumer protection frameworks under the Sale of Goods Ordinance, Walkenorixa provides a thirty-day return policy. This observation period begins on the day the package is delivered to your address.

Defective or Incorrect Items

If you receive a pair of shoes that displays structural damage or is completely different from the variant you ordered, contact our support team at shoes@walkenorixa.com. We will coordinate a domestic courier pickup from your location. This collection occurs entirely at our expense; there are no return shipping labels or restocking fees applied to your profile.

Inspection and Resolution Phase

Once the returned footwear reaches our center, our team requires twenty-four hours to inspect the structural condition of the item. Following a successful inspection, we will initiate one of the following resolution paths:

1. We will dispatch an identical, undamaged replacement pair immediately.
2. If a replacement is unavailable or the structural damage cannot be resolved, we will issue a full refund.

Bank Transfer Execution

Because we operate exclusively through Cash on Delivery, our platform does not store or possess your billing profiling details. To execute a refund, our staff will contact you via email to request your local banking details. Once received, we will process the full refund through a direct bank transfer. The processed funds typically require five to six business days to reflect inside your personal account, varying based on your specific banking institution.

Policy on Change of Mind

Please note that we do not accommodate returns, exchanges, or refunds if a buyer changes their mind post-purchase. We encourage all consumers to review their sizing choices, color selections, and style preferences completely before finalizing an order.

Customer Support Access

Our support staff is available to address queries regarding your order, delivery status, or return procedures. Our customer support desk operates live from 10:00 AM to 5:00 PM Hong Kong Time (HKT), Monday through Friday. We remain closed on weekends and public holidays. For assistance, contact our team through our electronic mail channel at shoes@walkenorixa.com.